We, at Mriya INC (“Mriya”) make all commercial and reasonable endeavours to ensure that our products are delivered to the customers in a timely fashion. Customers are required to peruse and understand the terms contained in this Delivery Policy. If you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the Platforms. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein:
1. All products are shipped within 72 hours of placing the order. All products are shipped from the warehouse located in Kolkata (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavour to deliver our products across India, we partner with third party courier services providers (“Courier Partners”) to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by Mriya.
2. A standard date of delivery shall be provided to the Customers in the order confirmation email/SMS. Customers are to provide complete street address along with their pin code details at the time of placing the purchase order.
3. Our orders are processed on weekdays i.e., from Monday to Saturday, excluding national or declared holidays.
4. In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es),each address shall be treated as a separate order.
5. We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
6. Orders once confirmed cannot be edited/ modified/ or changed. However, we accept such requests for address change, made within six hours of placing the order or prior to shipping of the order, whichever is earlier. For related concerns and queries, you may reach us at info@mriyainc.com
7. Keeping in view the ease of delivery, our courier partners will make two (2) delivery attempts at the address specified by the user or customer at the time of placing the order, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
8. We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate to the Purchaser about the delay, within 2 working days, on his/her registered mobile number or email address.
9. Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact us at info@mriyainc.com with your order details or concerns.
International shipping
ANY CUSTOMS DUTIES OR TAXES THAT ARE ASSESSED BY THE RELEVANT AUTHORITY WILL BE BOURNE BY US (VFL) ON OUR CUSTOMERS' BEHALF.
We strive to provide you a comfortable and speedy delivery of products. The product prices include custom/ import duties or taxes and the same may vary depending upon the country.
To grant a seamless delivery to our customers and enrich their shopping experience with VFL, we have instructed our Courier partners to clear the goods/ products from Customs authority of respective countries, by paying the applicable duties/taxes, on behalf of our customers and to be bourne by us.
For more information about shipping and delivery, please see our FAQs or you may send